Let AI triage and draft replies to every inbound support ticket.
Classify, tag, and draft responses to customer emails — your team reviews and sends.
Sound familiar?
- Support inbox fills faster than anyone can read.
- Tickets sit in the queue for hours before someone classifies them.
- Your best agents burn time on easy tickets instead of the hard ones.
- Handoffs between email, Slack, and your CRM get lost.
Here's the fix.
- Read every incoming email the moment it arrives.
- Classify by intent, urgency, and topic — tag automatically.
- Draft a first reply using your tone and knowledge base.
- Log to your CRM and ping the right channel on Slack.
- Keep a human in the loop — your team reviews and sends.
estimates · based on typical engagements · your numbers vary with volume
Things people ask on the call.
Gmail, Google Workspace, Outlook 365, and any system with a webhook or forwarding rule. If you're on Help Scout, Zendesk, Intercom, or Front, we integrate directly with their API.
Either. Most clients start with drafts + human approval for the first month, then enable auto-send for high-confidence categories (password resets, shipping status, etc.) while keeping humans in the loop for anything nuanced.
We train the AI on 100–300 of your past approved replies. The first week of real usage has a review step — your edits fine-tune it further.
We route through your own OpenAI or Anthropic API keys, which means nothing is used for model training. Data stays inside your existing tools.
30 minutes and a rough idea of your workflow.
That's all we need to scope it.
free · no prep · no sales pitch